Erie

Claims agent Lori Robertson is terrible for not returning calls.

I was involved in an accident in April of 2008. The person who hit me was insured by Erie. They had me sign a release authorizing them to get all of my medical records for the accident. They then sent me a release to sign to settle the accident. There would be two checks, one to settle the hospital lien and one that would cover my ambulance bill and a small settlement. I asked them if all medical records had been accounted for before signing the release. That was a big mistake-I should have had a lawyer involved! Now, two years later, there magically are ER doctor services that I am responsible for. Erie says that they didn't have those bills and it's not their problem. My feeling is that they settled as quickly as possible without doing due diligence to ensure that all medical bills will be covered. I discussed filing suit with them and was told pretty much that they knew they would get the claim dismissed-when I asked how much their attorney fees would cost-it was within a few hundred dollars of the outstanding bill-I said then why don't we make a deal? The supervisor said it's not the money, it's the principle-they won't do the right thing and pay it or even part of it, because of the "principle" of it. While they say I wasn't under duress when signing the release-I did have a lien against me for thousands of dollars from the hospital-which Erie wouldn't pay until I signed their release. Not under duress? I beg to differ. I am not asking-nor did I ever ask-for anything beyond what I deserved. My car to be fixed, my medical bills to be paid and a few lousy bucks to cover the day and a half I lost from work. Now they are giving me the runaround, the ER doc's billing department the run around and refusing to take responsibility for what they should have paid from the beginning. Shady and underhanded if you ask me-and a very convenient way for them to get out of what they owe. Simply put, they conveniently did not "know" about the bill and closed the case. How utterly disappointed I am-lesson learned, never EVER deal with an insurance claim involving injuries without a lawyer!.

Supervisor that I talked to Mark (795-2221 York Pa) was THE most arrogant non helpful person in the world. Th e last thing that you want to deal with after an accident is someone with a personality like that. Switching back to State Farm. Was always treated like a neighbor!!!!!.

Great rates and great service. When you call you get to speak to an American. I dropped Allstate because I kept getting connected to Ireland and India..

I love them, progressive sucks.

Bad customer service..

I was in an automobile accident a few months ago. I was stopped at a red light; the car behind me was also stopped; the car behind me got hit in the back causing it to hit the back of my car. I have been seeking treatment from a chiropractor. The Erie representative I'm dealing with wants to settle for far less than my medical bills and wage loss. She said "there's just not a high value on chiropractic care". Where does she get her medical expertise to be able to diagnose what treatment I needed?.

great company! No insurance company is perfect - but this one acutally gets close!.

7 months has passed, Erie has not paid us one dime for our business fire loss. Looks like we are headed downtown to get results. I would not buy Erie Insurance again..

I had the tension grabbing me from behind wherever I go that what to do if I lost my identity. This might seem to be a stupid thought, but just imagine the situation and you will have to accept the fact that getting this back once lost involves too much effort. This was the sole reason that made me get identity recovery coverage from Erie. Now I can move round without tension and know that even if my identity is stolen, Erie will get back it to me with just a phone call to their service. I should thank Erie for bringing me back my peace of mind. .